KP125 reboots if it can't call home. Firmware 1.0.10 only.

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KP125 reboots if it can't call home. Firmware 1.0.10 only.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
KP125 reboots if it can't call home. Firmware 1.0.10 only.
KP125 reboots if it can't call home. Firmware 1.0.10 only.
2023-07-20 23:35:36 - last edited 2023-08-17 06:11:26
Model: KP125  
Hardware Version: V1
Firmware Version: 1.0.10

I recently realized that my Kasa Smart devices were accessible from the internet, instead of only from the local network. So I blocked internet access to those devices in my router. Since then, my KP125s running firmware 1.0.10 will reboot about every 10 minutes. They become inaccessible and the LED flashes while they restart. I have KP200s, an HS300, four KP125s on firmware 1.0.9, and two KP125s on firmware 1.0.10. Only the KP125s on firmware 1.0.10 are affected by this.

 

Can I downgrade the firmware on these two devices? I assume this is an added feature to attempt to get a connection to the cloud server by resetting itself, but it is causing my devices to become unavailable all throughout the day.

 

The image below shows that when I have Internet access blocked the connection drops for about a minute about every ten minutes. When the connection is allowed it stays connected.

 

Device energy reporting

 

At the request of chat support, I reset both plugs having this issue. After putting them back on my Wi-Fi network and restricting Internet access, they reboot every 10 minutes. If I toggle the plug during that time it will reset the 10 minute reboot timer.

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#1
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1 Accepted Solution
Re:KP125 reboots if it can't call home. Firmware 1.0.10 only.-Solution
2023-08-16 12:43:21 - last edited 2023-08-17 06:11:26

It looks like the beta firmware that support sent me is working properly. It has been just over 24 hours and the devices have all remained online and accessible.

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Re:KP125 reboots if it can't call home. Firmware 1.0.10 only.
2023-07-28 11:53:16

  @SmahtPlug 

 

This firmware version does not have any restrictions or changes to the rules for local usage as far as i know. Further analysis may be required to pinpoint the issue.

 

We would like to escalate your case to the support engineers, and they will help follow it up, please check your inbox later and respond.    

 

 

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Re:KP125 reboots if it can't call home. Firmware 1.0.10 only.
2023-08-12 04:01:27

  @Wayne-TP 

 

Hey, Wayne. I was contact on July 30th that they are escalating the case to the R&D team. I haven't heard anything since. I'm stuck with four plugs that I can't use because they're offline 10% of the time they're plugged in, which happens to be almost every single time I attempt to use them (confirmation bias, I know). It's very frustrating to not have a fix or at least know they are making progress.

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Re:KP125 reboots if it can't call home. Firmware 1.0.10 only.
2023-08-15 12:10:33

  @SmahtPlug 

 

Hi! I just checked with the support engineer, a beta firmware has been pushed to your device. Kindly check the firmware in your APP and proceed with the update, let me know how it works!

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:KP125 reboots if it can't call home. Firmware 1.0.10 only.
2023-08-15 12:11:46

  @Wayne-TP Thanks, Wayne. I was just coming to report that my devices have a new beta firmware to test. I'll let you know how it turns out.

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#5
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Re:KP125 reboots if it can't call home. Firmware 1.0.10 only.-Solution
2023-08-16 12:43:21 - last edited 2023-08-17 06:11:26

It looks like the beta firmware that support sent me is working properly. It has been just over 24 hours and the devices have all remained online and accessible.

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#6
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Re:KP125 reboots if it can't call home. Firmware 1.0.10 only.
2023-08-17 06:11:15

  @SmahtPlug 

 

Thank you for your update and feedback, glad to know the firmware works. I'll update on this topic when the official version is released.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#7
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