EP40M plug does not sync with Google Home

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EP40M plug does not sync with Google Home

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
EP40M plug does not sync with Google Home
EP40M plug does not sync with Google Home
2024-06-19 17:51:14
Model: EP40  
Hardware Version:
Firmware Version:

I bought this plug off Amazon to replace an earlier model, which also stopped working with Google Home, always displayed as offline.

 

In my initial set up, I used the QR Code and set this up in Google Home as a matter device.  The sync initially worked but three hours later it displayed in Google Home as offline.  I reset the plug and synced it again but it never was active, always displaying as offline.  I removed the device from Google Home, uninstalled Google Home and still nothing.    

 

I then tried to set it up in the Kasa app but there is no wifi network to connect to.  I tried three different devices with the Kasa app and could not connect to the plug.  

 

I'd appreciate any help that can be provided.

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