Smart Home Community > All Threads > HS220 stop turning lights on and had to be power cycled
< All Threads

HS220 stop turning lights on and had to be power cycled

HS220 stop turning lights on and had to be power cycled

HS220 stop turning lights on and had to be power cycled
HS220 stop turning lights on and had to be power cycled
Sunday
Model: Kasa HS220  
Hardware Version: V3
Firmware Version: 1.0.11

I had a strange situation today, whereby my HS220 would not switch any of my 6 LED recessed lights on. Despite the switch showing it was online both physically and in the app, the lights would not go on. I had to turn the power off at the breaker and then turn it back on and then the HS220 worked properly again. What would cause this?

  0      
 
  0      
 
#1
Options
4 Reply
Re:HS220 stop turning lights on and had to be power cycled
Tuesday

  @kasa_user 

 

Have you tried to restart the switch? What's the status of its LED indicator (the wifi icon) when this happens?

 

Please double-check your device's info, what's its hardware and firmware version?

 

08cfa4267477476b9f83280856233ad0

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
  0  
  0  
#2
Options
Re:HS220 stop turning lights on and had to be power cycled
Yesterday

  @Wayne-TP 

 

Yes restarting (powering off at breaker and powering on again) did resolve it.

 

Firmware is posted above

 

The status of the LED indicator was White when off and no LED on when the light was on.

  0  
  0  
#3
Options
Re:HS220 stop turning lights on and had to be power cycled
20 hours ago

  @kasa_user 

 

How long have you been using this switch? If it has been in use for a long period, I suggest requesting a replacement directly. To proceed with the warranty, contact technical support team.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
  0  
  0  
#4
Options
Re:HS220 stop turning lights on and had to be power cycled
15 hours ago

  @Wayne-TP I have had it since Oct 2023 and this is the first time this has happened. It appears to be working fine again, but does this mean it is a sign of pending failure, and I should make a warranty claim? I am mindful Kasa Smart Switches only have 2 years warranty.

  0  
  0  
#5
Options

Information

Helpful: 0

Views: 270

Replies: 4

About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.