Smart Home Community > All Threads > Tapo C402 Camera Battery Issue – Powers Off When Unplugged
< All Threads

Tapo C402 Camera Battery Issue – Powers Off When Unplugged

Tapo C402 Camera Battery Issue – Powers Off When Unplugged

Tapo C402 Camera Battery Issue – Powers Off When Unplugged
Tapo C402 Camera Battery Issue – Powers Off When Unplugged
Tuesday
Model: Tapo C402 KIT  
Hardware Version: V1
Firmware Version: 1.0.4

I’m experiencing an issue with my Tapo C402 camera. When connected to a power source, the camera works perfectly. However, as soon as I disconnect it from the power supply, it shuts off immediately — as if the battery is completely drained.

Interestingly, when the camera is plugged in, it shows 100% battery charge. I’ve already tried resetting both the network and the camera itself, but the issue persists.

Could you please advise on what might be causing this and how to resolve it?

  0      
 
  0      
 
#1
Options
1 Reply
Re:Tapo C402 Camera Battery Issue – Powers Off When Unplugged
Yesterday - last edited Yesterday

  @mmax 

 

Don't forget to turn on the camera: press the power button for 3s to turn on OR off the camera.

 

Make sure you're using a 5V 1A charger. Camera's led should blink amber quickly for 3 seconds when the usb charger is plugged. Leave it charged overnight or a whole day, then check if the same thing still occurs. If it does, it is likely a battery hardware issue. You may contact the local TP-Link support to proceed with device warranty.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 174

Replies: 1

About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.