I ordered this product through the app on my phone. It will not link up. I have other smart products from this company that work fine.

After several frustrating phone calls with someone with a thick accent and frustrating emails, there is no help. I simply wanted to return the item for a refund. Then, I was told I would need to install the TAPO app. This app is almost 1000mb! Not enough room on my phone and I decided I didn't want it.

They make it impossible to return an item. They sent me a "return" link but once I click the link, I then have to click "my account." That goes nowhere!

I am extremely disappointed and frustrated in the customer service of this company. If you speak English and need technical support, you get someone who speaks clear and fluent English, you can clearly understand each other. If you want a refund, the person on the other end doesn't understand you and you have to repeat the same thing over and over. I believe they do this on purpose, to make returning so frustrating that you just give up and go away.

This is shameful and disgusting. I would not recommend using any of their products.