VinceM wrote

I want to install the 25 hardwired and have it operate the existing chime I have for my push button doorbell. This is how my old Ring Doorbell worked before it died. I have 14v to the 25. When I touch the two wires together at the 25, the chime works as desired. I have tried using the jumper wire on the chime but then neither the push button or the TD25 will operation the chime. I think I have disabled the continuous recording mode on the TD25 but it still does not operate as desired. I do not have an SD card installed currently. Any advise? Thanks.

  @VinceM 

The jump wire is there to bypass the physical chime unit, so with it installed, your chime won’t ring.

For your case, here are some suggestions:

1. Remove the jump wire and go back through the physical installation steps to ensure everything is wired correctly. How to install Tapo Doorbell (Tapo D235/Tapo D225/TD25)
2. Factory reset your doorbell. *Press and hold the SYNC/RESET button for 5 seconds.
3. Set it up again very carefully. When you get to the wiring setup in the app, make sure you select the options that match your actual setup:

• Confirm you are using the existing doorbell wires for power.
• Disable “Always-On” mode. This is crucial. If you want 24/7 recording, you need a different setup that fully bypasses the chime.
• Select that you want to use your existing traditional chime.