HS200 wiring - 2 white wires - HELP!
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HS200 wiring - 2 white wires - HELP!
Model :
Hardware Version :
Firmware Version :
ISP :
I'm trying to install an HS200 Smart Wi-Fi Light Switch to my living room ceiling fan / lights (all controlled by one switch). It just won't work, and every 10 seconds or so the lights "blink" on and the switch itself clicks (simultaneously). The signal meter never turns green, but stays yellow (amber) except for the "blink" times, when it goes off altogether, and then comes right back on. When I called tech support, they acted like it was because there was only supposed to be one neutral (white) wire in the box (I have 2, though they were already twisted and wire-nutted together), yet their own directions in their app (see attachment) show and describe two white (neutral) wires already in the box. Can anybody help me with this? Thanks!
Hardware Version :
Firmware Version :
ISP :
I'm trying to install an HS200 Smart Wi-Fi Light Switch to my living room ceiling fan / lights (all controlled by one switch). It just won't work, and every 10 seconds or so the lights "blink" on and the switch itself clicks (simultaneously). The signal meter never turns green, but stays yellow (amber) except for the "blink" times, when it goes off altogether, and then comes right back on. When I called tech support, they acted like it was because there was only supposed to be one neutral (white) wire in the box (I have 2, though they were already twisted and wire-nutted together), yet their own directions in their app (see attachment) show and describe two white (neutral) wires already in the box. Can anybody help me with this? Thanks!
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