USB attached drive keeps dropping off until I reboot the router
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I keep having to reboot the router to get the USB drive to show back up on my network.
The USB drive is a WD My Book 1140 3TB
Firmware Version: 3.0.4 Build 20180122 rel.42880 (US)
Is there a firmware update fix perhaps?
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I have been experiencing the same issue recently. It worked fine for a couple of months and then started to lose the USB HDD drive connection. I do a refresh and can then once again access it until the next loss (which can be sevreal hours to a couple of days).
HDD: WD My Book 8TB WDBBG
Router: Archer AX11000 V1.0
Firmware: 1.1.1 Build 20200716 rel.84595(5553)
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I have an AX3200 I picked up at Costco. I am going to try and see if the problem still persists...
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Is it still detected by the router even though it is inaccessible? Can you see it on the web UI of the main router?
How did you access it? Please show us a screenshot of the picture.
Try to format the HDD and give it a go, NTFS and FAT32 format are recommended.
Besides, is it the first time you use this HDD with the Archer C1200? Have you ever tried to use another HDD with less capacity to do a comparison test?
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Hi, thanks for the detailed info. Is the WD My Book 8 TB WDBBG a NTFS format? Is it plugged into the USB-C or USB-A port?
When you mean you need to refresh then access it until the next loss, did it just disappear without any operation? If possible, we hope you could try with another HDD or USB drive to monitor this, we will also test it in our lab ASAP.
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Hello, thanks for the follow-up. Can I just confirm you are using the AX3200?
Please kindly help confirm the USB or HDD you have tested on the AX3200, what is the format and is it plugged into the USB2.0 or USB3.0? We will also test this if possible.
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@Kevin_Z
I have experienced the same thing with the C4000. I have not tried the AX3200 yet.
Is the software/firmware the same for the C4000 & AX3200?
When you mean, you need to refresh then access it until the next loss, did it just disappear without any operation?
NO. In all my cases, the drive was in-use. I was in the middle of searching the drive trying to access files or was in the middle of accessing files or backing up files and then an unexpected disconnect. If I go into the router UI through web browser, the drives are there. I remove them, then scan and re add them, then 1 minute later, the drives are accessible again through windows. I have connected to USB 2 and USB 3. Same issue. I am thinking maybe the memory in the router or CPU in the router is getting maxed out? The firmware software should be able to handle this if this is the issue.
My Drives are NTFS. Seagate 8TD drives.
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Hey Kevin,
Yes it is formatted NTFS and is plugged into the USB 3.0 not the USB-C port.
You can see the drive as it is normally in the shot below. When it drops it there is no drive present in the UI . However when I hit the Refresh the drive reappears. I have another drive which I will test ASAP as you requested and will let you know what happens. I have to give it a few days once it is connected as the loss can occur within hours or 2-3 days.
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Thank you very much for the quick reply and detailed info. Please do let me know if there is any update.
BTW, I will email you to follow it up, please check your email box and confirm, thanks.
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Thanks for the quick turn around. Yes I received the email.
Some additional information which may be helpful: I have 2 laptops which are running Acronis True Image 2021 backup software nightly. One backup starts at 12:01 AM and the second at 03:00 AM. I have attached a copy of the AX11000 system log where you can see the USB Share performed a Stop/Start at 12:01:27. Now the AX11000 UI USB Status this morning when I checked showed No Device. So I relogged into the UI and it then shwowed the USB drive in the results. However, as you can see from my second attachment Windows 10 still cannot see the device. This remains true until I refresh the USB dirve in the AX11000 UI. Then Windows 10 can see the drive once again.
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