Router resetting on its own
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The router is getting reset automatically on its own. This happens a number of times in a day. Every time I have to restore the settings that I had backed up in order to get it connected to the internet. Why is this happening and is there any solution for this problem?
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Hello, ensure the router firmware is up-to-date and it is powered on by the original power adapter.
Try to reset the router to its factory and set it up again, don't upload the old configuration file into the router, check again if the auto-reset issue will happen.
If no change at all, contact your local tech support to check the warranty cause the device seems faulty.
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support
Good day.
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Hello, ensure the router firmware is up-to-date and it is powered on by the original power adapter.
Try to reset the router to its factory and set it up again, don't upload the old configuration file into the router, check again if the auto-reset issue will happen.
If no change at all, contact your local tech support to check the warranty cause the device seems faulty.
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support
Good day.
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@Solla-topee The router firmware is up to date and is powered by the orginial adaptor that came with the box. I also tried resetting the router to factory default but the same problem persists.
Solla-topee wrote
Hello, ensure the router firmware is up-to-date and it is powered on by the original power adapter.
Try to reset the router to its factory and set it up again, don't upload the old configuration file into the router, check again if the auto-reset issue will happen.
If no change at all, contact your local tech support to check the warranty cause the device seems faulty.
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support
Good day.
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- Report Inappropriate Content
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