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Archer C20 WAN port problem

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Archer C20 WAN port problem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Lingraj

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2020-08-24 05:51:08 - last edited 2020-08-26 03:24:44

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Archer C20 WAN port problem

2020-08-24 05:51:08 - last edited 2020-08-26 03:24:44

Model: Archer C20

Hardware Version: V5

Firmware Version: 3.16.0 0.9.1 v6038.0 Build 190925 Rel.62876n

I don't have battery backup I my home when current goes and come back every time I have to unplug and plugin cable in WAN port after that it will trun red to yellow

Please help me what to do

Thank you in advance

1 Accepted Solution

Kevin_Z

2020-08-26 03:24:40 - last edited 2020-08-26 03:24:44

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Re:Archer C20 WAN port problem-Solution

2020-08-26 03:24:40 - last edited 2020-08-26 03:24:44

@Lingraj

Hello,

May I know who is your ISP?

How about the internet LED on the C20 when the internet drops, is it orange or green? Can you access its web interface at that time? If yes, what are the WAN IP address and default gateway?

Besides, please follow the instruction below to do some tests and tell me which case you belong to:
https://www.tp-link.com/support/faq/2237/

If possible, you may get another router to test the line or modem to confirm if it is the ISP issue or the router issue, thanks.

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Kevin_Z

2020-08-26 03:24:40 - last edited 2020-08-26 03:24:44

Posts: 21207

Helpful: 4397

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Registered: 2018-12-24

Re:Archer C20 WAN port problem-Solution

2020-08-26 03:24:40 - last edited 2020-08-26 03:24:44

@Lingraj

Hello,

May I know who is your ISP?

If possible, you may get another router to test the line or modem to confirm if it is the ISP issue or the router issue, thanks.

TP-Link Annual Community Survey | Help Shape Our Community Throughout 2024!

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Archer C20 WAN port problem

Archer C20 WAN port problem

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