random disconnection from my network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

random disconnection from my network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
random disconnection from my network
random disconnection from my network
2022-01-08 12:31:03
Model: Archer MR600  
Hardware Version: V1
Firmware Version: 1.3.0 0.9.1 v0001.0 Build 210608 RC.66100n

 

I have regular disconnections (after 24 hours of use) and to solve it I have to restart the router so that it finds the network, even if the LEDs indicate that I am connected to the network

  1      
  1      
#1
Options
4 Reply
Re:random disconnection from my network
2022-01-08 14:59:44 - last edited 2022-01-08 15:01:58

@Thomas2250 I don't think that they have a solution till yet...these type of problems are happening in every 4g router model, and tp- link is unable to properly address this issue...you will not get any reply from officials...if you have just recently purchased router, you should return it, or wait for a long period...

  0  
  0  
#2
Options
Re:random disconnection from my network
2022-01-12 08:32:35

@Thomas2250 

Hi, Could you please send an email to support.forum@tp-link.com with the following information:

1. A picture of the Advanced page before and after the disconnection.

2. Please note down the disconnected time and export the system log, then attach it to the email.

3. May I know who Is your SIM card carrier?

4. Did both wireless and Ethernet connections have the same issue?

Thank you very much.

  1  
  1  
#3
Options
Re:random disconnection from my network
2022-01-12 19:14:08
I send my mail good receive thank you
  0  
  0  
#4
Options
Re:random disconnection from my network
2022-01-14 07:47:09

@Thomas2250 

 

Find temporary solution here.

 

https://community.tp-link.com/en/home/forum/topic/519776

  0  
  0  
#5
Options