BUG: Dashboard stops showing internet capacity

BUG: Dashboard stops showing internet capacity
BUG: Dashboard stops showing internet capacity
2022-07-12 13:17:42 - last edited 2022-07-14 01:23:52

At random, the controller dashboard stops showing the gateway capacity and the internet speed.

 

The 'Need Speed Test' option is displayed when hovering over the gateway icon and when a speed test has completed, nothing changes.

 

Rebooting the controller restores the display.

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#1
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1 Accepted Solution
Re:BUG: Dashboard stops showing internet capacity-Solution
2022-07-13 02:58:00 - last edited 2022-07-14 01:23:52

Dear @Tescophil, @d0ugmac1,

 

Tescophil wrote

At random, the controller dashboard stops showing the gateway capacity and the internet speed.

The 'Need Speed Test' option is displayed when hovering over the gateway icon and when a speed test has completed, nothing changes.

Rebooting the controller restores the display.

 

Omada Controller v5.4 will optimize the internet capacity and network utilization shown on the dashboard page, and support customizing the upstream and downstream bandwidth allocated by your ISP, which would help to resolve the issue you reported here.

Get Started Here: https://community.tp-link.com/en/business/forum/topic/551684 https://community.tp-link.com/en/business/forum/topic/552406
Recommended Solution
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#3
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Re:BUG: Dashboard stops showing internet capacity
2022-07-12 16:40:12 - last edited 2022-07-12 16:41:01

  @Tescophil 

 

If the below is what you're seeing, I can confirm I see it too on OC200 5.1.7 ( both are reporting from ER605 v1.2.0 's )

 

 

My software 5.1.7 controller is fine

 

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#2
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Re:BUG: Dashboard stops showing internet capacity-Solution
2022-07-13 02:58:00 - last edited 2022-07-14 01:23:52

Dear @Tescophil, @d0ugmac1,

 

Tescophil wrote

At random, the controller dashboard stops showing the gateway capacity and the internet speed.

The 'Need Speed Test' option is displayed when hovering over the gateway icon and when a speed test has completed, nothing changes.

Rebooting the controller restores the display.

 

Omada Controller v5.4 will optimize the internet capacity and network utilization shown on the dashboard page, and support customizing the upstream and downstream bandwidth allocated by your ISP, which would help to resolve the issue you reported here.

Get Started Here: https://community.tp-link.com/en/business/forum/topic/551684 https://community.tp-link.com/en/business/forum/topic/552406
Recommended Solution
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#3
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Re:BUG: Dashboard stops showing internet capacity
2022-07-14 13:57:06

  @Fae 

 

don't agree that above is the Recommended Solution.  This issue can be tracked to firmware on the ER605 and so the Controller shouldn't make an impact on that.

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#4
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Re:BUG: Dashboard stops showing internet capacity
2022-07-15 07:46:14

Dear @d0ugmac1,

 

d0ugmac1 wrote

don't agree that above is the Recommended Solution.  This issue can be tracked to firmware on the ER605 and so the Controller shouldn't make an impact on that.

 

However, the issue that the Dashboard stops showing the ISP Load data is tied to the Controller.

BTW, Controller 5.4 for Windows OS has been released recently, you could check it here (release note missed this change but it's there).

 

The issue you mentioned in another post that ER605 suddenly disconnect from omada controller but still working is a different thing, I doubt it's a performance issue of the ER605 as it occurs after a long-time running and a reboot can fix the issue, the issue is reported to the support engineer for further investigation now.

Get Started Here: https://community.tp-link.com/en/business/forum/topic/551684 https://community.tp-link.com/en/business/forum/topic/552406
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#5
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