This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.I just want to seek expert's advice on my issue with my account.
I just bought a new phone and logged in to my Tapo app, after logging in, there were no cameras registered or installed.
How can I retrieve the data in my account to my new phone?
Thanks!
Hi,
From your description, it seems you have logged in to the Tapo app on your new phone with a new TP-Link ID, but your camera is bound to an old TP-Link ID.
If you still remember the old TP-Link ID, log in to the Tapo app on your new phone with that one, and then you can manage your Tapo Camera.
If you can't find the old TP-Link ID, you can try to reset the camera to factory default settings and then reconfigure it on your new phone to bind it to the new TP-Link ID.
Best Regards
Hi,
From your description, it seems you have logged in to the Tapo app on your new phone with a new TP-Link ID, but your camera is bound to an old TP-Link ID.
If you still remember the old TP-Link ID, log in to the Tapo app on your new phone with that one, and then you can manage your Tapo Camera.
If you can't find the old TP-Link ID, you can try to reset the camera to factory default settings and then reconfigure it on your new phone to bind it to the new TP-Link ID.
Best Regards
@Gabs888 You are welcome!
Helpful: 0
Views: 407
Replies: 3
No one has voted for it yet.
We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. For more details, please read our Privacy Policy.
