EAP655-wall issues with VLANs after upgrade to 1.2.2

EAP655-wall issues with VLANs after upgrade to 1.2.2

EAP655-wall issues with VLANs after upgrade to 1.2.2
EAP655-wall issues with VLANs after upgrade to 1.2.2
2023-10-31 23:26:50 - last edited 2023-11-23 09:05:40
Model: EAP655-Wall  
Hardware Version: V1
Firmware Version: 1.0.0

Hello,

I've EAP655-wall conected through ethernet (poe), EAP653 conected through ethernet (poe) and EAP650 as mesh node with OC-200 omada controller. All AP have same 4 WiFi networks with different VLAN ID. 

 

After upgrading EAP655 to 1.2.2 Build 20230918 Rel. 36991

 - clients could connect to all WLANs (SSIDs)

 - only WLAN with default VLAN was working

 - other 3 VLANs had no connectivity (like most of the packets were dropped)

 - clients conected to other APs - no issues

 

After downgrade of EAP655 to firmware version 1.2.0 Build 20230717 Rel. 63070 - the same problem.

 

After downgrade to firmware version 1.0.0 Build 20230330 Rel. 14305 - everything is working again.

 

I saw posts about similar issues related to EAP225 but no solution yet.

 

Best regards.

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#1
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2 Accepted Solutions
Re:EAP655-wall issues with VLANs after upgrade to 1.2.2-Solution
2023-11-09 18:57:19 - last edited 2023-11-23 09:05:40

  @Lizznl 

Support provided beta firmware 1.2.9 and after upgrade no issues so far. Maybe they will post it ihere soon.

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#8
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Re:EAP655-wall issues with VLANs after upgrade to 1.2.2-Solution
2023-11-27 03:33:15 - last edited 2023-11-28 00:59:03

Hello @RS217AIII

 

The new Beta firmware EAP650-WALL_V1_1.1.3_Build20231120 and EAP655-WALL_V1_1.2.3_Build20231120 have both contained the VLAN/WLAN no connectivity issue fixed like this thread mentioned.

 

Are you sure the issue you are suffering is the same as the issue this thread mentioned?

They don't have the IPv6 issue.

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#12
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14 Reply
Re:EAP655-wall issues with VLANs after upgrade to 1.2.2
2023-11-01 06:32:24

Hello @ThorB,

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID231101069, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

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#2
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Re:EAP655-wall issues with VLANs after upgrade to 1.2.2
2023-11-05 08:45:33

  @ThorB Having the same problem with the EAP650-Wall. Also the firmware seems to be not downloadable any longer?

 

 

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#3
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Re:EAP655-wall issues with VLANs after upgrade to 1.2.2
2023-11-05 10:17:43

  @Lizznl 

I've downgraded to firmware: 1.0.0 Build 20230330 Rel. 14305

from this thread: https://community.tp-link.com/en/business/forum/topic/605508

This solved problem and we will see what will come from support ticket.

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#4
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Re:EAP655-wall issues with VLANs after upgrade to 1.2.2
2023-11-05 15:51:56

  @ThorB thanks for the fast reply :)

 

I've downgraded as well but was just hoping some official statement from TP-Link mentioning they made a flaw instead of us doing trial-and-errors on old firmware or even old beta firmware.

 

Hopefully TP-Link comes with an up-to-date fix regarding this firmware errors. Not the first time I'm getting problems with released firmware.. Just disappointing. 

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#5
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Re:EAP655-wall issues with VLANs after upgrade to 1.2.2
2023-11-08 17:12:00
I havew the same issue. Also looks like the problem is the same on the EP-650-wall.
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#6
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Re:EAP655-wall issues with VLANs after upgrade to 1.2.2
2023-11-09 01:36:17

Hello @micha-364,

 

May I know what is the model number of your EAPs?

Have you upgraded your EAP655-Wall/EAP650-Wall to official firmware 1.2.2/1.1.2? Has it caused any wireless issues to your network?

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#7
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Re:EAP655-wall issues with VLANs after upgrade to 1.2.2-Solution
2023-11-09 18:57:19 - last edited 2023-11-23 09:05:40

  @Lizznl 

Support provided beta firmware 1.2.9 and after upgrade no issues so far. Maybe they will post it ihere soon.

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#8
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Re:EAP655-wall issues with VLANs after upgrade to 1.2.2
2023-11-09 20:06:39

  @ThorB 

 

I've been running 1.2.9 since Monday - I'm still having problems with devices seeming to be connected to the ap, but traffic only following one way (download but no upload). Disconnecting and reconnecting fixed it for between 1 minute and 1 hour, but eventually connectivity is lost again. 

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#9
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Re:EAP655-wall issues with VLANs after upgrade to 1.2.2
2023-11-10 01:43:52

Hello @Bawjaws

 

Our senior engineer has received your feedback on the issue via email, they will continue to follow up with your case. If you have any additional information, please feel free to reply to the support email whose case ID is TKID231100767. Many thanks for your cooperation and patience!

 

Thank you for your valued update on the case.

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#10
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Re:EAP655-wall issues with VLANs after upgrade to 1.2.2
2023-11-26 16:07:01

  @Hank21 

Hello Hank21,

I have the same problem with both EAP655 wall and EAP650 wall.
Since November 24th, 2023, I have found an updated firmware version 1.2.3 (EAP655 wall) or 1.1.3 (EAP650 wall) on the site (https://community.tp-link.com/en/business/forum/topic/617356) and not the version 1.2.9 already provided by support.

Can we get these too and also an equivalent for EAP650 wall?
At least the VLAN works again after downgrading to version 1.0.0, even if there is still no IPv6 connectivity.
When can we expect a solution?

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#11
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Replies: 14