OC300 Voucher screen issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

OC300 Voucher screen issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
OC300 Voucher screen issue
OC300 Voucher screen issue
2023-12-20 03:12:52
Model: OC300  
Hardware Version: V1
Firmware Version: 5.12.9

Installed an OC300 with a ER7209 Gateway and a single EAP613 for setup and testing prior to adding 149 additional EAP613’s for an apartment project.   Everything seem to go well, until I tried connecting a mobile device and a laptop to the SSID. The SSID was open and set for voucher authorization.  The Background is an image (or the property), The T&C’s are added to the edit Terms and Conditions feature.  Everything is applied.

 

After a couple of minutes I try connecting the mobile device (iphone 13 and the laptop) to the open SSID. Connected okay and they redirected to the voucher screen, but the background and the T&C’s are factory defaults.

 

I looked at the controller settings and the selected background and T&C’s are still there. I then reset everything, confirmed latest firmware and repeated and had the same results.

I know it’s my first time with the OC300 controller as I’m trying to switch from using UDM Pro and Ubiquiti AP’s.  Can anyone suggest or tell me what am I missing. Thank you in advance and for your patience.

  0      
  0      
#1
Options
1 Reply
Re:OC300 Voucher screen issue
2023-12-21 09:56:23

Hi @TXS,

 

Thanks for reporting this issue to TP-Link community!

 

TXS wrote

Installed an OC300 with a ER7209 Gateway and a single EAP613 for setup and testing prior to adding 149 additional EAP613’s for an apartment project.   Everything seem to go well, until I tried connecting a mobile device and a laptop to the SSID. The SSID was open and set for voucher authorization.  The Background is an image (or the property), The T&C’s are added to the edit Terms and Conditions feature.  Everything is applied.

 

Could you share screenshots of your Voucher settings? Go to Voucher management and take a screenshot. What do you mean the T&C, please also use the image to show that.

 

After a couple of minutes I try connecting the mobile device (iphone 13 and the laptop) to the open SSID. Connected okay and they redirected to the voucher screen, but the background and the T&C’s are factory defaults.

 

Do you mean reconnect to the voucher after the current voucher code expired and encounter this issue? Could you elaborate on it and we'll try to reproduce it.

 

Additional, OC300 has a newer Beta firmware you may upgrade for testing, please refer to this link:

Omada SDN Controller_V5.13 Beta (Updated on Nov 23rd, 2023)

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
  0  
  0  
#2
Options