Failed to Upgrade Omada Routers in Controller Mode

Failed to Upgrade Omada Routers in Controller Mode

Failed to Upgrade Omada Routers in Controller Mode
Failed to Upgrade Omada Routers in Controller Mode
2024-02-20 03:05:17 - last edited a week ago

This Article Applies to:

 

All Omada routers in Controller mode.

 

Contents:

 

1. Error 1: "[Failed] Master Administrator admin failed to upgrade ERxyz manually. Please check your network configuration and make sure the device can access the Controller's HTTPS management port."

2. Error 2: "Upgrade failed: The upgrade file is invalid. Please select a correct file."

3. Error description: The upgrade is done and successful without any error messages. But it still displays the old firmware build which indicates the upgrade is invalid or ineffective.

Appendix:

1. ER706W showing Error 2.

2. Model shows as Null.

 

Issue Description and Troubleshooting:

 

1. Error 1: "[Failed] Master Administrator admin failed to upgrade ERxyz manually. Please check your network configuration and make sure the device can access the Controller's HTTPS management port."

 

 

2. Error 2: "Upgrade failed: The upgrade file is invalid. Please select a correct file."

 

 

3. Error description: The upgrade is done and successful without any error messages. But it still displays the old firmware build which indicates the upgrade is invalid or ineffective.

 

Please read the Release Note of your target firmware. Check if it requires any prerequisite firmware. Also, please read the previous Release Note and check if there is any requirement to upgrade to a certain version before you upgrade to the latest one.

 

Appendix:

1. ER706W showing Error 2:

If your model is ER706W(EU), firmware version 1.0.0, and you experience an issue with the upgrade to 1.0.1 or above like the error message in Error 2, please follow this guide and proceed with the upgrade guide: https://community.tp-link.com/en/business/forum/topic/645890?replyId=1302058

 

2. Model shows as Null.

If it shows up like the following, stuck at Provisioning and model as null vnull. You should proceed with the firmware recovery.

 

 

Note:

 

1. For additional possible causes, please rule out the following:

 

2. Proper way to upgrade your device. Configuration Guide - How to Upgrade/Downgrade Omada Routers

 

Update Log:

 

Feb 20th, 2024:

Release of this article.

 

Recommended Threads:

 

No Traffic After OpenVPN Is Connected - Android OpenVPN Connect 3.4.0 Update

Upgrade Error "The upgrade file is invalid. Please select a correct file" Due to 32-bit Java(JRE)

 

Feedback:

 

  • If this was helpful, welcome to give us Kudos by clicking the upward triangle below.
  • If there is anything unclear in this solution post, please feel free to comment below.
  • If you encounter such an issue, please follow the troubleshooting above to check your settings. Besides, ensure your Omada Controller and Gateway are running with the latest firmware.
  • If the issue still exists after you try the suggestion above, please feel free to comment below or contact our support team with a detailed description of your issue and the steps you have tried.

 

Thank you in advance for your valuable feedback!

 

------------------------------------------------------------------------------------------------

Have other off-topic issues to report? 

Welcome to > Start a New Thread < and elaborate on the issue for assistance.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Beta firmware got some NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting Manual ★ ☚ (Disclaimer: Short links are used above solely for guidance to TP-Link subdomains and are safe and tracker-free. Exercise caution with short links from non-official members on forums. We are not liable for external content or damage from non-official members' link use.)
  1      
  1      
#1
Options