EAP660 HD V2 | VLAN Speed/Stability Issue

EAP660 HD V2 | VLAN Speed/Stability Issue

EAP660 HD V2 | VLAN Speed/Stability Issue
EAP660 HD V2 | VLAN Speed/Stability Issue
2024-06-14 06:28:48
Model: EAP660 HD  
Hardware Version: V2
Firmware Version: 1.0.5

Hello everyone,

We are experiencing an issue with our new EAP660 HD V2 Access Points: When an SSID with a VLAN is set up on these access points, the speed drops to 0.1 Mbps or disconnects immediately.

We only encounter this problem when the VLAN option is enabled on the site in the controller.

With the EAP6702 HD V1, it works flawlessly with the same configuration...

Is anyone else experiencing the same problem?

 

I would appreciate any help.

 

Best regards.

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3 Reply
Re:EAP660 HD V2 | VLAN Speed/Stability Issue
2024-06-17 08:48:05 - last edited 2024-06-17 08:48:58

  @RLHWVO 

Can you try to swap the EAP670 with the EAP660HD?So,please connect the EAP670 to the same location as the EAP660HD to determine if this issue only happen to the EAP660HD unit? I assume that this issue is caused by the missing VLAN configuration on the port that connect the EAP660HD,becuase for the vlan to pass down to the EAP660HD, the port that connect the EAP660HD should contain the particular VLAN. So you'd better check this.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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Re:EAP660 HD V2 | VLAN Speed/Stability Issue
2024-06-18 05:42:38
Thank you for your tip, but we have already tried this and the problem only exists with the EAP660 HD V2 (we have 5 of these). We have also tested EAP 660 HD V1, with these it also works without any problems with exactly the same configuration. So it can only be a firmware problem
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Re:EAP660 HD V2 | VLAN Speed/Stability Issue
2024-06-18 09:32:24

  @RLHWVO 

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240632973, please check your email box and ensure the support email is well received. Thanks!

 

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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