ER605 WAN DHCP issue

ER605 WAN DHCP issue

ER605 WAN DHCP issue
ER605 WAN DHCP issue
2024-06-24 14:08:20 - last edited 2024-06-24 15:40:38
Model: ER605 (TL-R605)  
Hardware Version: V2
Firmware Version: 2.2.4 Build 20240119 Rel.44368

I recently got Ting internet service. Ting supplied an ADTRAN ONT in my house which provides an ethernet jack. My macbook is able to negotiate and recieve an IP address via DHCP when connected to this jack, but the ER605 has never succeeded in recieving an IP address from Ting for the WAN port. I have rebooted, updated the firmware and did a factory reset multiple times while trying to get an internet connection.

 

I select "Dynamic IP" as the connection method (I assume this means DHCP):
 

configuration

 

However, all attempts have resulted in the errors:


I can find no way to increase the timeout for DHCP-DISCOVERY.  I tried switching to the alternate WAN1 port, but it made no difference.

 

I would be happy to buy another TP-Link gateway, but I am afraid all of them use the same code for DHCP. If anyone has Ting internet service and has a router that works, please let me know. If anyone has any ideas of things to try for this issue I would appreaciate those suggestions too.

 

This has been very frustrating. I started trying to configure the whole system from an OC200 (web interface) but had to switch to direct configuration of the ER605 to get ANY diagnostic feedback. The OC200 reported successful firmware upgrades when they had in fact failed.

 

Thanks very much for any info...

  0      
  0      
#1
Options
1 Accepted Solution
Re:ER605 WAN DHCP issue-Solution
2024-06-24 15:15:52 - last edited 2024-06-24 15:40:38

  @mistoffelees 

 

Have you tried using the MAC address clone ( page 33 of the user guide ) to clone the address of your Macbook. Its possible Ting insist on the connection having a fixed MAC address.

Recommended Solution
  1  
  1  
#2
Options
4 Reply
Re:ER605 WAN DHCP issue-Solution
2024-06-24 15:15:52 - last edited 2024-06-24 15:40:38

  @mistoffelees 

 

Have you tried using the MAC address clone ( page 33 of the user guide ) to clone the address of your Macbook. Its possible Ting insist on the connection having a fixed MAC address.

Recommended Solution
  1  
  1  
#2
Options
Re:ER605 WAN DHCP issue
2024-06-24 15:43:18

  @MisterW a million thanks!! I was all but certain that I had tried to connect first with the ER605, but apparently not, and Ting captured the laptops mac address. I hope you will indulge one more question... how is the best way to now get this gateway again managed by the OC200?

 

Again, thanks very much.

  0  
  0  
#3
Options
Re:ER605 WAN DHCP issue
2024-06-24 16:40:26

  @mistoffelees 

 

I'm afraid I can't answer that, I only ever used the ER605 in stand alone mode.

  0  
  0  
#4
Options
Re:ER605 WAN DHCP issue
2024-06-24 16:58:33

  @MisterW, no problem thanks very much for the help.

  0  
  0  
#5
Options