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Pairing H100 and T315

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Pairing H100 and T315

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Pairing H100 and T315
Pairing H100 and T315
2024-08-12 13:40:15 - last edited 2024-08-14 07:54:22
Model: Tapo T315  
Hardware Version:
Firmware Version:

Hello,

 

I purchased on Amazon five Tapo T315 sensors and a Smart Hub H100. Sensors are EU version and the hub is US version so I can’t pair them.

I could send them back to Amazon for replacement but they cannot guaranty I will get the correct versions. Most likely I won’t because they will come from the same warehouse in my area as my previous order.

What should I do?

 

 

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Re:Pairing H100 and T315-Solution
2024-08-14 07:54:10 - last edited 2024-08-14 07:54:22

  @Andrey_Kuz 

 

Generally, the Tapo products sold in Canada are all US versions. So far, there is no EU version of the Tapo T315 and H100 in Canada.

 

This situation is likely caused by the seller getting the device from unofficial sources.

 

In your case, you may want to consider returning the devices and purchasing them from a different seller who can guarantee providing the correct version.

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Re:Pairing H100 and T315
2024-08-13 08:23:22

  @Andrey_Kuz 

 

Which country are you located in? Which Amazon store did you purchase the device from? Was it the official store? Or an individual seller?

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Re:Pairing H100 and T315
2024-08-13 11:41:13 - last edited 2024-08-13 12:52:43

  @Wayne-TP I'm in Toronto Canada. Purchased on-line from Amazon.ca It says Sold by Rarewaves-CA.

 

 

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Re:Pairing H100 and T315-Solution
2024-08-14 07:54:10 - last edited 2024-08-14 07:54:22

  @Andrey_Kuz 

 

Generally, the Tapo products sold in Canada are all US versions. So far, there is no EU version of the Tapo T315 and H100 in Canada.

 

This situation is likely caused by the seller getting the device from unofficial sources.

 

In your case, you may want to consider returning the devices and purchasing them from a different seller who can guarantee providing the correct version.

▶ CES 2026 Meet TP-Link AI Assistant and More New Products!
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