Hi @ELEPTIK 

Thanks for posting in our business forum.

I happened to have a similar model, C540-4G V1, on my hands. Got one from the factory to test it out.

I experienced zero issues as you described. I suspect it is your network issue.

I recall that the 20 seconds you get the same event notification. That's the minimal interval.

I use VSM and the VIGI app. Both did not experience any stream issues.

The latency is 1 or 2 seconds. The server is Asia-Pacific. 

In-app notifications can be triggered and prompted the notification timely.

I indeed experience stream issues when I use a VPN. I notice when I log in and the connected server is not in the same geo-location, the stream will be broken.

If I turn off the VPN, the stream turns to normal. But requires the app to be restarted. I think it is a matter of the log-in geo and the stream access is not the same. The access is denied.

It does not matter how fast your Internet speed is.

I tested with my Android 14 and iOS 17 devices. iPhone 13 mini, and Xiaomi. They don't experience any sort of app issues.

I can illustrate this if you need. Tell me what kind of actions you have such a problem.

Hi @ELEPTIK 

Thanks for posting in our business forum.

ELEPTIK wrote

  @Clive_A 

 

Thanks for your reply, 
I don't use a VPN, but I don't know which server I'm on. How do I know if it's the right one? And how can I change it?
My cameras are connected via RJ45 cat7 to a Tp-Link POE switch (TL-SG1008P).
The notifications worked until the cameras were rebooted, since then there have been no more notifications even though the recordings are there.
And all this doesn't explain why the obstruction detection detects in a loop and records, even when set to minimum. to tell you all about it, the camera records in a loop as soon as night falls

Have you examined your DNS server?

The Europe server should be the West Europe one.

Notification means the in-app notification or the pushed notification?

Loop recording? How do you tell that?

Do you have a video to show this?