Issue with 2.4GHz Wi-Fi Connection on Mercusys Router MR70X v1.0 - Firmware 1.1.0

Issue with 2.4GHz Wi-Fi Connection on Mercusys Router MR70X v1.0 - Firmware 1.1.0

Issue with 2.4GHz Wi-Fi Connection on Mercusys Router MR70X v1.0 - Firmware 1.1.0
Issue with 2.4GHz Wi-Fi Connection on Mercusys Router MR70X v1.0 - Firmware 1.1.0
2024-08-28 04:55:01 - last edited a week ago
Model: General Product  
Hardware Version: V1
Firmware Version: 1.1.0

I'm encountering an issue while trying to establish a Wi-Fi connection on the 2.4GHz band of my Mercusys Router MR70X v1.0, running firmware version 1.1.0 Build 20240311 Rel. 52779(5553). The problem occurs only when I set a password on 2.4GHz SSID with encryption; the Wi-Fi connection fails, dropping shortly after attempting to connect. However, if I set the encryption to None, the connection works fine. I've tested other encryption settings, and the issue persists only with the 2.4GHz band when using a password. I've tried adjusting the channel width, channel, transmit power, mode, and even performed a factory reset, but nothing has resolved the issue. I contacted Mercusys Support two weeks ago but have yet to receive a response. I believe the router is running the latest firmware, and I am unable to downgrade to an earlier version. Additionally, the same issue occurs with the Guest 2.4GHz SSID. Clients are unable to connect when a password is set on the 2.4GHz band. If a password is configured, the connection fails, just as with the main 2.4GHz SSID.For your convenience, I have attached screenshots of the configuration settings on the MR70X router's Wireless configuration page.

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Re:Issue with 2.4GHz Wi-Fi Connection on Mercusys Router MR70X v1.0 - Firmware 1.1.0
2024-08-30 01:38:49

  @Alex_Mahone 

Hi,

 

Please test if all your devices have the same issue.

If it only happens to certain devices, what are the device models?

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Re:Issue with 2.4GHz Wi-Fi Connection on Mercusys Router MR70X v1.0 - Firmware 1.1.0
2024-08-30 13:05:03
We have found that the issue is not tied to any specific model; it occurs across almost all the different vendors and models we tested. it occurs across all devices.The issue has been ongoing for a long time, and customers have been waiting for our results up until now.
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