Hi @diegotorre50 

Thanks for posting in our business forum.

diegotorre50 wrote

  @instance Great 😃 for you, unfortunately i am not quite sure the culprit is the same because i am using one unique camera and a unique network exclusively for it, indeed i decided to wire the camere by thinking it could get better the experience but eventually i got the issue, sometimes my camera connects perfectly, other time fails with the same error message 

 

I am about to think, it's related to Vigi quality because with Tapo it's everything okay 

DNS would and other settings would matter. In a simple network, without any touching in the DNS, and the rest of the settings, I have never run into an issue like this.

In rare cases when I am outside, the network is unstable, and I might get this error. But this error has barely been reported for months, or I have experienced it for the moments when I test it.

You create a network for it, but it does not guarantee its stability of the network. The uplink, DNS, and router settings all can affect its connection. If your cellphone uses the VPN, that could affect it as well.

The foundation of the network or mechanism could vary from the Tapo. I have never dealt with the Tapo. Based on what I learned about the VIGI, and the system, it could still be the environment of your network.

If you are interested in remote debugging, we might get a debug firmware, and you can manually install it. We could get some logs about what might be wrong.