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problems with mesh and APs - always disconnect

problems with mesh and APs - always disconnect

problems with mesh and APs - always disconnect
problems with mesh and APs - always disconnect
3 weeks ago - last edited 2 weeks ago
Tags: #Mesh #Network Connectivity #Installation
Model: EAP623-Outdoor HD  
Hardware Version: V1
Firmware Version: 1.4.0

Hello,

 

I'm running out of patience. We have installed 3x EAP623-HD in a public place. 

 

On one side there is currently an ER605 as a router and an ES205GP PoE switch supplying the first AP.

 

On the opposite side is another AP that connects to the first AP via wifi. There is also an ES205GP PoE switch for the third AP. See also photos.

 

 

 

It happens again and again that the APs log off. After a restart, everything is OK for 2-3 days.

 

We first suspected the Netgear switches and have now replaced everything with Omada ES205GP. Now we have a standardised system. However, the problem is still there.

 

Or is it possibly due to the 1.4.0 firmware that we installed beforehand as a test? Could I downgrade or will the settings be reset?

 

It's embarrassing for us that the public WLAN doesn't work properly all the time...

 

I hope that you can help me.

 

BR Tim

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#1
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1 Accepted Solution
Re:problems with mesh and APs - always disconnect-Solution
2 weeks ago - last edited 2 weeks ago

 Good morning,

 

I think I've found the error myself. I have now activated the channel limit for EU regulations. This was previously deactivated. Since then the APs have been stable.

 

I will continue to monitor this.

 

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#10
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8 Reply
Re:problems with mesh and APs - always disconnect
3 weeks ago

Hi  @TW_EPC 

 

What do you mean by the APs log off? Do you mean they will be disconnected on the controller and lose the Internet access?

 

Is the issue also happening on the first AP? Or only the mesh AP and the third AP?

 

How long is the mesh AP from the first AP? is it clear of sight?

If possible, you may move it closer to the first AP.

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#2
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Re:problems with mesh and APs - always disconnect
3 weeks ago

  @Vincent-TP 

 

Good morning Vincent,

 

Yes exactly, the APs then log off and have no internet connection. 

 

There are actually two scenarios: Once the first AP logs off, then of course the mesh AP and the third AP are also offline. Sometimes the Mesh AP is offline and the third one is ‘isolated’.

 

It's not always possible to say for sure. 

 

As you can see from the screenshot, the connection to the Mesh AP is excellent at 90%. Signal strength at -54 dBm. That should be more than enough.

 

BR Tim

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#3
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Re:problems with mesh and APs - always disconnect
3 weeks ago

Hi  @TW_EPC 

 

If it's the first AP disconneted causing all EAPs disconnected, then it's not a mesh issue, we don't need to consider moving mesh AP closer.

 

We may troubleshoot from the first AP. Did you check the wired connection to it? 

Please change the cable and switch port to have a try.

 

In the meantime, you may try the following pre-release version, it enhanced the stability of the EAP unit.

 

EAP610-outdoor|EAP610|EAP620 HD|EAP660 HD|EAP623-outdoor HD|EAP625-outdoor|EAP650-Wall|EAP655-Wall

 

 

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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Re:problems with mesh and APs - always disconnect
3 weeks ago

  @Vincent-TP 

 

Hi Vincent,

 

of course it was stupid to install 1.4.0 first and then replace the Netgear switches with Omada. The 1.4.1 is new today - correct?

 

I'll test it. I also had the feeling that it ran worse after the update to 1.4.0.

 

The cable is actually fine. Also does gigabit. Switch is just new. But I'll keep an eye on it.

 

BR Tim

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#5
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Re:problems with mesh and APs - always disconnect
3 weeks ago - last edited 3 weeks ago

  @Vincent-TP 

 

Hi Vincent,

 

Update went through. The Mesh AP is now isolated again. So is the switch and the other third AP.

 

This is exactly the problem that keeps occurring. I hate it.

 

 

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#7
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Re:problems with mesh and APs - always disconnect
3 weeks ago

  @TW_EPC 

 

Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID250313792, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#8
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Re:problems with mesh and APs - always disconnect
3 weeks ago

  @Vincent-TP 

 

Vincent-TP wrote

  @TW_EPC 

 

Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID250313792, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!

 

Hi Vincent, thank you.

 

I have sent all the data. I'll get back to you as soon as I have more information.

 

Hopefully we will get the problem solved.

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#9
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Re:problems with mesh and APs - always disconnect-Solution
2 weeks ago - last edited 2 weeks ago

 Good morning,

 

I think I've found the error myself. I have now activated the channel limit for EU regulations. This was previously deactivated. Since then the APs have been stable.

 

I will continue to monitor this.

 

Recommended Solution
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#10
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