Connecting to the app

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Connecting to the app

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Connecting to the app
Connecting to the app
2025-04-02 05:14:07 - last edited 2025-05-09 07:03:22

I have just purchased and received my TapoRV30 

not realising it only uses 2.4ghz internet. 
My brand-new vacuum cleaner won't connect to the app. I'm assuming my Internet is not suitable.

Can I still get use out of my vacuum cleaner?

 

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Re:Connecting to the app-Solution
2025-04-02 10:58:31 - last edited 2025-05-09 07:03:22

  @Dani66 

 

Every router supports 2.4GHz WiFi unless you turn it off, or the 2.4GHz wifi module is defective. 

 

If you encounter problems when setting up the robot vacuum, refer to the troubleshooting suggestions here. What to Do If My Robot Vacuum Fails During Setup or Cannot Connect to Wi-Fi

CES 2026 Meet TP-Link AI Assistant and More New Products!
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Re:Connecting to the app-Solution
2025-04-02 10:58:31 - last edited 2025-05-09 07:03:22

  @Dani66 

 

Every router supports 2.4GHz WiFi unless you turn it off, or the 2.4GHz wifi module is defective. 

 

If you encounter problems when setting up the robot vacuum, refer to the troubleshooting suggestions here. What to Do If My Robot Vacuum Fails During Setup or Cannot Connect to Wi-Fi

CES 2026 Meet TP-Link AI Assistant and More New Products!
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