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Cannot PTZ without internet

Cannot PTZ without internet

Cannot PTZ without internet
Cannot PTZ without internet
2025-05-06 04:22:47 - last edited 2025-07-17 07:57:48
Model: Tapo C500  
Hardware Version: V2
Firmware Version: 1.0.7

As the subject says, when I block the camera from accessing the Internet in my router I loose the ability to PTZ.

 

I can still view the feed, but controls do now work.

 

Is there a fix/workaround for this?

 

My end goal is to have the cameras off the Internet, record to their SD cards, and still use the Tapo app locally to access them.

 

Thanks for any help/advice.

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1 Accepted Solution
Re:Cannot PTZ without internet -Solution
2025-05-09 03:04:47 - last edited 2025-07-17 07:57:48

  @tpscreenname 

 

This is not the intended behavior. Here are several things you can try:

  • Ensure your Tapo app is up to date. You may delete and reinstall the app. 
  • Try to force-close and reopen the app, or restart your phone. 
  • Try to test it with a different phone or tablet.

 

Do you receive any errors during the operation?  Do you use an Android phone or an iPhone?  

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#3
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2 Reply
Re:Cannot PTZ without internet
2025-05-06 04:26:37
I am unable to edit my post for 24 hours, meant to say to NOT work.
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#2
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Re:Cannot PTZ without internet -Solution
2025-05-09 03:04:47 - last edited 2025-07-17 07:57:48

  @tpscreenname 

 

This is not the intended behavior. Here are several things you can try:

  • Ensure your Tapo app is up to date. You may delete and reinstall the app. 
  • Try to force-close and reopen the app, or restart your phone. 
  • Try to test it with a different phone or tablet.

 

Do you receive any errors during the operation?  Do you use an Android phone or an iPhone?  

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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