Problem with google play and youtube.
I'm not able to connect to Google Play in the Deco network and YouTube takes a long time to load vídeos.
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@AZUMA Change DNS server to 8.8.8.8 and 8.8.4.4
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Hi, can I have the model number and firmware version of your Deco?
It is also suggested to refer to Can't Access Certain Websites or Apps for more suggestions.
Thank you very much.
Best regards.
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@ARGamingPK1 already tried without sucesso.
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@David-TP sure it is a BE11000. Firmware 1.1.7 Build 20250324 Rel 32980. I tried the articule without sucess.
The only way that the problem does not happen is when I'm using AP mode. But I don't know why when I chance to AP the speedy drops a lot.
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Hi, thanks for the update.
Have you subscribed to any HomeShield service, such as Advanced Parental Control and Security+?
Did most of the devices have the following issue:
"not able to connect to Google Play in the Deco network and YouTube takes a long time to load vídeos"
-Did the issue start recently?
- Would there be any error message when failing to connect to Google Play? Can I have a screenshot of the error message?
Wait for your reply.
Best regards.
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I didn't subriscribed to any HomeShield service, neither parenthal control or Sercurity+. I didn't subscribed to any VPN also.
All the devices have this issue. Macbook, IPAD, Iphone, Windows, Android.
I recently acquired the tplink. I have the problem since I set it up.
I don't see any error message. The only thing that happens is that it takes some time to load any youtobe videos and don't download anything from google play.
One additional information. Recently I discovered that when I change to Access Point mode the issue does not occur. It just happen when it is in router mode.
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Thank you very much for the update.
I'd like to follow up on your case via email and ask the senior engineer for further assistance.
Please check whether you can receive my email later.
Best regards.
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