Dropping Connection.
Hi all
I the past week or I have noticed that Deco just drops connection for about a minute or so and then reconnects. My ONT shows it still had a signal but both Deco's go red and offline. Then comes back by it self.
Anyone able to suggest a solution for me. This past hour it has dropped seems like every 5 min maybe
thanks in advance for any assistance your give me.
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Hi, welcome to the community.
May I know your internet service provider? How about the internet connection type, Dynamic IP or PPPoE?
Would there still be a valid IPV4 address under Deco APP>More>Internet Connection Type>IPV4 when Deco turned red and dropped out?
Could you please refer to this link to help me submit a copy of the web UI system log:
(You can send the log to support.forum@tp-link.com, and please add the forum ID# 826006)
At the same time, please also refer to the following troubleshooting guide to see whether it helps:
Fix unstable connection when connected to the Deco network
Wait for your reply.
Best regards.
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- Report Inappropriate Content
Hi, welcome to the community.
May I know your internet service provider? How about the internet connection type, Dynamic IP or PPPoE?
Would there still be a valid IPV4 address under Deco APP>More>Internet Connection Type>IPV4 when Deco turned red and dropped out?
Could you please refer to this link to help me submit a copy of the web UI system log:
(You can send the log to support.forum@tp-link.com, and please add the forum ID# 826006)
At the same time, please also refer to the following troubleshooting guide to see whether it helps:
Fix unstable connection when connected to the Deco network
Wait for your reply.
Best regards.
- Copy Link
- Report Inappropriate Content
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