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Main Network Working but IOT not connected to the Internet

Main Network Working but IOT not connected to the Internet

Main Network Working but IOT not connected to the Internet
Main Network Working but IOT not connected to the Internet
2025-07-01 09:08:21 - last edited 2025-08-06 08:21:00
Tags: #IoT Network
Model: Deco XE75 Pro  
Hardware Version:
Firmware Version: 1.2.14 Build 20241223

Hi, 

 

I have network comprising 5 x XE75 Pros and 2 x X50-PoE.  

 

The main network is working okay, but devices connected to the IoT do not appear to be connected to the internet.

 

Switching my iPhone to the IoT network I can access the internet but can access the internet.

 

Any ideas what I can try?

 

Regards, David

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#1
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1 Accepted Solution
Re:Main Network Working but IOT not connected to the Internet-Solution
2025-07-02 03:49:40 - last edited 2025-08-06 08:21:00

  @bluebarchetta 

Hi, thank you very much for the feedback.

"Switching my iPhone to the IoT network I can access the internet but can access the internet“

Are there any typos here?

Do you mean iPhone can connect to the IOT WiFi, but there is no internet access?

 

Did Deco work in wireless router mode under Deco APP>More>Advanced>Operation mode?

Please also try to manually restart the main Deco once.

If possible, it is also suggested to disable IOT network and enable it again.

 

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#2
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Re:Main Network Working but IOT not connected to the Internet-Solution
2025-07-02 03:49:40 - last edited 2025-08-06 08:21:00

  @bluebarchetta 

Hi, thank you very much for the feedback.

"Switching my iPhone to the IoT network I can access the internet but can access the internet“

Are there any typos here?

Do you mean iPhone can connect to the IOT WiFi, but there is no internet access?

 

Did Deco work in wireless router mode under Deco APP>More>Advanced>Operation mode?

Please also try to manually restart the main Deco once.

If possible, it is also suggested to disable IOT network and enable it again.

 

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#2
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Re:Main Network Working but IOT not connected to the Internet
2025-07-02 15:20:30

  @David-TP 

 

Thanks for the reply, yes there was a mistake, I should have said I can access the Deco Network, but not the internet. 
 

I have reset the Decos physically and through the app. 
 

I have also tried switching the IoT network on and off without any luck. 

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#3
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Re:Main Network Working but IOT not connected to the Internet
2025-07-03 03:04:56

  @bluebarchetta 

Hi, thank you very much for the update. 

I'd like to follow up on your case via email in case I need to escalate it to the senior engineer for further assistance.

By the way, can I have some screenshots of Deco network map, such as:

Moreover, apart from the iPhone, what are the other devices that were tested without internet access on the IoT Network? Can I have their model numbers as well?

 

Wait for your reply.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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