Wi-Fi settings empty after migrating from M4R to XE75 Pro

Wi-Fi settings empty after migrating from M4R to XE75 Pro

Wi-Fi settings empty after migrating from M4R to XE75 Pro
Wi-Fi settings empty after migrating from M4R to XE75 Pro
2025-07-04 18:50:38 - last edited 2025-07-07 11:20:58
Model: Deco XE75 Pro  
Hardware Version:
Firmware Version: 1.2.14 Build 20241223 Rel. 16551

I've recently migrated from the M4R model to the XE75 Pro. I followed the process for case 2 here to setup the new deco -

 

https://www.tp-link.com/us/support/faq/2400/

 

Migration seemed to work as expected and I was able to connect using the original Wi-Fi credentials. However, on checking the Wi-Fi settings in the Deco App I now see blank fields for Network Name (SSID) and Password, and if I go into the Guest Network configuration, I'm prompted to 'Turn On Guest Network' even though it's working. If I select this option and enter the Guest Network Password I get the error 'Failed to set wireless information'. I've also noticed that if I attempt to backup the configuration in the App, I get the error 'Backup Failed - Some data could not be backed up due to a network issue. The backup was not saved.'

 

I'd really rather avoid having to setup the Deco's again and re-connect my numerous devices. Apart from the above, everything seems to be working as expected.

 

Any ideas?

 

 

 

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#1
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1 Accepted Solution
Re:Wi-Fi settings empty after migrating from M4R to XE75 Pro-Solution
2025-07-07 10:47:30 - last edited 2025-07-07 11:20:58

@David-TP Thanks for coming back to me. 

 

In the end I deleted the network and set it up again on the primary XE75 Pro. Once configured, I added the remaining units. All seems to now be working as expected.

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#3
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Re:Wi-Fi settings empty after migrating from M4R to XE75 Pro
2025-07-07 08:45:14

  @MichaelFleet 

Hi, could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

Could you please help me save the following screenshots:

  •  blank fields for Network Name (SSID) and Password
  •  If I select this option and enter the Guest Network Password I get the error 'Failed to set wireless information'.
  •  I get the error 'Backup Failed - Some data could not be backed up due to a network issue. The backup was not saved.'

 

Then, please refer to this link to access the web UI of Deco and reboot the Deco on the web UI to see whether it helped:

How to log into the web-based interface of my Deco

 

Wait for your reply.

Best regards.

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#2
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Re:Wi-Fi settings empty after migrating from M4R to XE75 Pro-Solution
2025-07-07 10:47:30 - last edited 2025-07-07 11:20:58

@David-TP Thanks for coming back to me. 

 

In the end I deleted the network and set it up again on the primary XE75 Pro. Once configured, I added the remaining units. All seems to now be working as expected.

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#3
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