L630 x 4 - keep disconnecting every few days
L630 x 4 - keep disconnecting every few days
Hello,
This is really critical. I bought a pack of 4 x TP Link L630 light bulbs. I paired them using the Tapo App on iOS, I updated their firmware.
It's been now 3 weeks, and it's the 4th time I have to re-pair them. After a few days they appear as offline in the app and when I turn on the lights, when they become offline in the app and the wi-fi connection shows up as unstable, I cannot connect back. And I have to restart the pairing process. I have tried soft reset, factory reset. Nothing works. What's going on? Is it because my wi-fi router doesn't have a stable IP address. Or what is it? How can we diagnose the issue?
Hello,
This is really critical. I bought a pack of 4 x TP Link L630 light bulbs. I paired them using the Tapo App on iOS, I updated their firmware.
It's been now 3 weeks, and it's the 4th time I have to re-pair them. After a few days they appear as offline in the app and when I turn on the lights, when they become offline in the app and the wi-fi connection shows up as unstable, I cannot connect back. And I have to restart the pairing process. I have tried soft reset, factory reset. Nothing works. What's going on? Is it because my wi-fi router doesn't have a stable IP address. Or what is it? How can we diagnose the issue?
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@Wayne-TP I have sent it, let me know when you've sent the new firmware. Thank you!
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@Iaiai set your bulbs to have a DHCP reservation in your internet providers router. I currently suspect that the issue is that bulbs are more at risk of having an ip expire. Ever since I set mine to have a DHCP reservation I've not had a bulb drop off for the past month. Tp link plugs and light strips I don't believe are as much of risk of this happening because they are always powered on and talking to router. It's still human nature to flick a light switch off and on. So if a bulb is mistakenly off when your DHCP lease renews for it, then it's up is dished out to another device. I think it's at that point that the bulb then needs re syncing. Hopefully tplink can confirm there is some merit in that or if I'm talking nonsense lol
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