Showing offline in deco app

Showing offline in deco app

Showing offline in deco app
Showing offline in deco app
2025-08-08 06:36:29 - last edited 2025-08-08 06:50:31
Hardware Version: V2
Firmware Version: 1.4.9 Build 20250110 Rel. 65349

I’m experiencing an issue with the TP-Link Deco app. All of my Deco units are showing as “offline” in the app, but the network is working perfectly fine — all devices are connected to the internet without any problems.

 

Here’s what I’ve done so far:

 

Confirmed that internet access works on devices connected to the Deco network.

 

Logged out and back in to the Deco app.

 

Rebooted the main deco unit.

 

Verified that the app and Deco firmware are both up to date.

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#1
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1 Reply
Re:Showing offline in deco app
2025-08-11 07:32:06

  @8Talisay 

Hi, welcome to the community.

Please try to update the Deco X50-POE to the following beta version to see whether it helped:

Reported Issue and Workaround: Deco X50-PoE appears offline or directly disappears in Deco APP

 

Wait for your reply.

Best regards.

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#2
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