Solution Reported Issue and Workaround: Deco X50-PoE appears offline or directly disappears in Deco APP
Reported Issue and Workaround: Deco X50-PoE appears offline or directly disappears in Deco APP
Tags:
#Highlighted Thread
#Official
This Article applies to:
Deco X50-PoE_V2
Phenomenon Description:
When there are multiple Deco X50-PoEs added to the Mesh network(usually more than 8 units), users might notice the app only shows the main Deco online and turns all others to offline, or no longer displays satellite units. But all Deco units are still solid green and keep on working.
Available Solutions:
- Please refer to this link to submit the Deco APP log first: How to submit Deco APP log
- Then, install the following beta firmware here to check whether the issue can be fixed:
| Deco X50-PoE_V2 | 1.4.6_build_20241113_Beta |
Update Advice
- Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.
- How to manually update the firmware via web UI- How to Update the Firmware of Deco.