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Tapo C246D dual lens camera can only viewed fixed lens but can't view PT lens in Vigi App and NVR

Tapo C246D dual lens camera can only viewed fixed lens but can't view PT lens in Vigi App and NVR

Tapo C246D dual lens camera can only viewed fixed lens but can't view PT lens in Vigi App and NVR
Tapo C246D dual lens camera can only viewed fixed lens but can't view PT lens in Vigi App and NVR
2025-08-23 19:42:09 - last edited 2025-09-11 12:23:54
Model: Tapo C246D  
Hardware Version: V1
Firmware Version: 1.0.4

Tapo C246D can only view fixed lens but can't but PT lens in Vigi Mobile App and Vigi NVR. Also, it detects person but upon checking the recorded videos there is no person in the footage. Can you update the Vigi mobile app and Vigi NVR like tapo that can split one channel to view the dual lens camera and can interchange the channel so it can view either the PT lens and Fixed Lens. 

Tapo Caption

 

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Re:Tapo C246D dual lens camera can only viewed fixed lens but can't view PT lens in Vigi App and NVR-Solution
2025-08-25 08:54:17 - last edited 2025-09-11 12:23:54

  @eejag21 

 

The RTSP live stream URLs used by the dual-lens cameras are a bit different from those of the single-lens camera. Camera features supported on the RTSP/ONVIF device or software are the ones specified in the ONVIF Profile S protocols. To access full device functionalities, please use the native Tapo app. 

 

How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol

Wide-angle Lens:

For high quality stream1: rtsp://IP Address/stream1

For low quality stream2: rtsp:// IP Address/stream2

Telephoto Lens:

For high quality stream1: rtsp://IP Address/stream6

For low quality stream2: rtsp:// IP Address/stream7

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Tapo C246D dual lens camera can only viewed fixed lens but can't view PT lens in Vigi App and NVR-Solution
2025-08-25 08:54:17 - last edited 2025-09-11 12:23:54

  @eejag21 

 

The RTSP live stream URLs used by the dual-lens cameras are a bit different from those of the single-lens camera. Camera features supported on the RTSP/ONVIF device or software are the ones specified in the ONVIF Profile S protocols. To access full device functionalities, please use the native Tapo app. 

 

How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol

Wide-angle Lens:

For high quality stream1: rtsp://IP Address/stream1

For low quality stream2: rtsp:// IP Address/stream2

Telephoto Lens:

For high quality stream1: rtsp://IP Address/stream6

For low quality stream2: rtsp:// IP Address/stream7

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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