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My TPA VOIP does not function properly with my new router

My TPA VOIP does not function properly with my new router

My TPA VOIP does not function properly with my new router
My TPA VOIP does not function properly with my new router
2025-09-21 00:54:44 - last edited 3 weeks ago
Model: Archer VX1800v  
Hardware Version:
Firmware Version:

Hi, I have changed my In-Laws Telstra router to a TP-LINK Archer VX1800v router.

The VOIP is a Telstra Priority Assistance (TPA) phone.

My new provider Aussie Broadband assisted with the setup of the modem and connection of the existing VOIP TPA phone, it worked when it was first set up but now the phone is not functioning properly, the phone does not ring ie. you can't hear it when you call the number.

Can someone please shed some light on how to fix this issue.

Thanks

Hoffa 

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1 Accepted Solution
Re:My TPA VOIP does not function properly with my new router-Solution
3 weeks ago - last edited 3 weeks ago

Hi  @Hoffa ,

For your case, please try the suggestions of What Should I Do If Incoming Calls Ring Only Once/Twice on Archer VX1800v

Welcome to Our TP-Link Community. Check Out the Latest Posts: △Enhanced EasyMesh Support with Extended Guest/IoT/MLO Networking and Advanced Features for BE550 V2 △New Firmware for Archer BE900 V2 to Support Multi-WAN, DoH/DoT, EasyMesh in AP Mode and More △New Firmware Update for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN If you found the post or response helpful, please click Helpful. If an answer solves your problem, click"Recommended Solution"so that others can benefit from it.
Recommended Solution
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Re:My TPA VOIP does not function properly with my new router
2025-09-23 12:48:20 - last edited 3 weeks ago

  @Hoffa ,

Welcome to our community.

 

If you get trouble receiving calls when connect to the TP-Link VoIP modem router, please review the troubleshooting steps of Unable to receive calls via Telephony service with TP-Link Telephony modem router.

 

If the troubleshooting steps can’t fix the problem, please reply here and provide us the following information.

  1. Hardware version and firmware version of your TP-Link device: How to find the hardware and firmware version of my TP-Link device
  2. The model number of your DECT phone;
  3. The result of each above troubleshooting steps.
Welcome to Our TP-Link Community. Check Out the Latest Posts: △Enhanced EasyMesh Support with Extended Guest/IoT/MLO Networking and Advanced Features for BE550 V2 △New Firmware for Archer BE900 V2 to Support Multi-WAN, DoH/DoT, EasyMesh in AP Mode and More △New Firmware Update for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN If you found the post or response helpful, please click Helpful. If an answer solves your problem, click"Recommended Solution"so that others can benefit from it.
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#2
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Re:My TPA VOIP does not function properly with my new router-Solution
3 weeks ago - last edited 3 weeks ago

Hi  @Hoffa ,

For your case, please try the suggestions of What Should I Do If Incoming Calls Ring Only Once/Twice on Archer VX1800v

Welcome to Our TP-Link Community. Check Out the Latest Posts: △Enhanced EasyMesh Support with Extended Guest/IoT/MLO Networking and Advanced Features for BE550 V2 △New Firmware for Archer BE900 V2 to Support Multi-WAN, DoH/DoT, EasyMesh in AP Mode and More △New Firmware Update for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN If you found the post or response helpful, please click Helpful. If an answer solves your problem, click"Recommended Solution"so that others can benefit from it.
Recommended Solution
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