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Home shield - broken parental controls

Home shield - broken parental controls

Home shield - broken parental controls
Home shield - broken parental controls
Thursday
Tags: #Parental Control
Model: Deco M9 Plus  
Hardware Version:
Firmware Version: 1.9.1 Build 20250612 Rel. 45690

Hello!

 

ive just subscribed to your home shield service. Now I can't seem to create or remove or edit parental profiles. Getting errors like failed to save information or cannot create profile etc etc. 

 

any help would be appreciated. 

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#1
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3 Reply
Re:Home shield - broken parental controls
Friday

  @Burg 

 

Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

@David-TP 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:Home shield - broken parental controls
Friday

  @Burg 

Hi, I don't have other suggestions either.

Please make sure to help me submit the Deco APP log.

I'll also follow up on your case via email and ask the senior engineer for further assistance.

Thank you very much.

Best regards.

 

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#3
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Re:Home shield - broken parental controls
Friday

  @David-TP 

 

this is now submitted thank you. 

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#4
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Replies: 3

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