Need some help with W7200

Need some help with W7200

Need some help with W7200
Need some help with W7200
3 weeks ago

I'm really struggling to understand / fix what's happening with our home network. We are (2) Deco W7200. We have a 300 Mbps / 300 Mbps plan with Verizon FiOS. We do not use a Verizon router so there is nothing else between the Deco and the ONT. IoT and guest networks are disabled. QOS is disabled. Fast roaming and Beamforming are disabled. Firmware is current on both devices.

This setup has worked just fine for quite a while but, a week or so ago, I started noticing problems. Whenever we've had issues in the past, they turned out to be Verizon issues. So, I had Verizon come out and check their equipment. That's where it got more interesting but here's a rundown on all the steps I've taken:

  1. Confirmed that nothing changed with the physical surroundings, radio interference, cabling and/or configuration. -- No issues found.

  2. Shut down and removed the second W7200 just in case that was creating a problem. -- No change.

  3. Made the secondary W7200 the main router (while leaving the original disconnected). -- No change.

  4. Verizon tech plugged into the ONT directly via ethernet... that was behaving correctly and getting right around 300 Mbps.

  5. There's a Cat5E cable running from the ONT in the basement to the router on the 1st floor. The tech connected to the ONT directly using that cable. Still getting around 300 Mbps.

  6. The tech reconnected the router to that same cable then plugged his device into the second port on the Deco. We weren't able to get any more than about 124 - 150 Mbps out of it.

  7. Tried moving the Decos to several different spots and re-testing. -- No significant changes.

The speeds reported by the Deco app on my iPhone and iPad are all over the place. One second 23 kbps / 25 kbps. Less than a second later, it'll jump to something like 295 kbps / 600 kbps. Up down, up down. It will report anything between 0 kbps and 135 Mbps.

I'm at a loss. It seems very unlikely that the hardware in both Decos would fail at the same time and the cabling checked out fine. Could this be a configuration issue?

Any help would be VERY appreciated!

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#1
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6 Reply
Re:Need some help with W7200
3 weeks ago

  @Jacuzzi 

 

If you haven't already done so could you please refer to this link to submit the Deco APP log. 

 

How to submit Deco APP log

 

Thank you

 

@David-TP 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:Need some help with W7200
3 weeks ago

@Jacuzzi So the problem is inconsistent speed? What's the hardware & firmware version of the Decos?

 

What's your network setup?

Just a M4 (2-pack) user who regrets buying it
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#3
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Re:Need some help with W7200
2 weeks ago

  @Jacuzzi 

Hi, may I know how long you have had the Deco W7200?

Have you tried to disable 2.4Ghz and leave the 5GHz only to test whether the 5GHz wifi could have a better speed?

 

It is also suggested to enable QOS and set it to 500/500mbps(a little higher than the ISP bandwidth) to see whether it helps.

 

Wait for your reply.

Best regards.

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#4
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Re:Need some help with W7200
2 weeks ago

  @HelpFixDecoApp Will do.  Do I need to reference a ticket number (or anything else) when sending the log?

HelpFixDecoApp wrote

  @Jacuzzi 

 

If you haven't already done so could you please refer to this link to submit the Deco APP log. 

 

How to submit Deco APP log

 

Thank you

 

@David-TP 

 

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#5
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Re:Need some help with W7200
2 weeks ago

  @ImtiazAli I'd describe it as inconsistent and slow speed as well as poor coverage.  The original device locations worked great until recently.  Now, coverage and speed seem poor no matter where I move the decos, no matter whether one or both are enabled and no matter how I connect the backhaul to the main unit.  The coverage does not seem to be the only cause of the speed issue because bandwidth is significantly reduced even when connecting directly to the main deco via Ethernet.

 

Deco hardware is W7200 US/2.6 and firmware is 1.2.5 Build 20240805 Rel. 75285.

 

Network is simply 300Mbps / 300Mbps FiOS internet ONT > W7200 > network devices.  Devices include a couple iPhones, Apple TVs, iPads, MacBooks, and a handful of IoT devices. The IoT devices are connecting on the 2.4Ghz band and are not setup on the Deco's IoT network option. 

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#6
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Re:Need some help with W7200
2 weeks ago

  @David-TP I believe I've had both Decos about 2 years. And yes, I've tried disabling the 2.4GHz band... that did not make any difference.

 

I have enabled QOS as you recommended. That also did not result in any improvement.

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#7
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