Smart Camera and Door Bell not able to integrate with Home base H500
I Bought H500 home base with TC74 camera and D235 door bell ,when I check h500 new device adding page it shows very few models ,TC74 and D235 not in list ,if tried to add through existing configured devices it shows firmware version not up to date.Firm ware update section shows all devices are up to date.So confused.
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Your Tapo H500 and the TC74 are currently running outdated firmware versions, several releases behind the latest available updates. The D235 is not updated either, but the current firmware already supports this feature.
Last firmware versions of the following models, FYI:
- Tapo H500(US) 1.0: 1.3.8 Build 20251024 rel.82184
- Tapo D235(EU) 1.0: 1.2.1 Build 250926 Rel.64362n
- TC74(EU) 1.0: 1.4.1 Build 250905 Rel.68732n
For the firmware issue, please go to device's Device Settings page, manually check for firmware updates to see if any new versions are available. How to update the firmware of the Tapo devices on the Tapo App
Verify whether these devices can be controlled remotely (e.g., when using cellular data). If not, it is likely they're not properly connected to the cloud server, which could also prevent it from detecting the latest firmware updates. If this is your case, please refer to Case 2 suggestions in this article for troubleshooting first. Cannot use the Tapo/Kasa app to control my smart devices
If the device's remote control functions correctly but it still can't detect any new firmware, try the following and see if it helps your devices identify available updates.
- Power cycle the smart device.
- Reset and reconfigure the devices.
- Reset and configure the devices to another WiFi, such as mobile hotspot.
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Hi Please find below
Home base H500 information,
Hardware Version US/1.0
Firmware Version:1.1.0 Build 20250213 rel.68720
Tapo D235 Information
Hardware Version UK/1.0
Version:1.1.19 Build 250320 Rel.42136n
Tapo TC74
Hardware Version EU/1.0 Information
Version:1.0.4 Build 241013 Rel.36330n
All three Singapore bought from Same Distributor
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Your Tapo H500 and the TC74 are currently running outdated firmware versions, several releases behind the latest available updates. The D235 is not updated either, but the current firmware already supports this feature.
Last firmware versions of the following models, FYI:
- Tapo H500(US) 1.0: 1.3.8 Build 20251024 rel.82184
- Tapo D235(EU) 1.0: 1.2.1 Build 250926 Rel.64362n
- TC74(EU) 1.0: 1.4.1 Build 250905 Rel.68732n
For the firmware issue, please go to device's Device Settings page, manually check for firmware updates to see if any new versions are available. How to update the firmware of the Tapo devices on the Tapo App
Verify whether these devices can be controlled remotely (e.g., when using cellular data). If not, it is likely they're not properly connected to the cloud server, which could also prevent it from detecting the latest firmware updates. If this is your case, please refer to Case 2 suggestions in this article for troubleshooting first. Cannot use the Tapo/Kasa app to control my smart devices
If the device's remote control functions correctly but it still can't detect any new firmware, try the following and see if it helps your devices identify available updates.
- Power cycle the smart device.
- Reset and reconfigure the devices.
- Reset and configure the devices to another WiFi, such as mobile hotspot.
- Copy Link
- Report Inappropriate Content
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