@RhysW 

Please share more details about your case, as this will help us provide you with more precise advice.

For example:

• What specific symptoms correspond to each issue — what error messages appear (please provide screenshots)?
• Under what circumstances does the problem occur — what were you doing, how did the device respond, and what changes were observed in the LED indicators?
• What troubleshooting steps have you already taken, and what were the outcomes? (For instance, if resetting failed, how do you tell it fails and how did you do the reset?)

Please provide as much detail as possible so we can better understand the situation and assist you effectively.