Internet connection cuts out

Internet connection cuts out

Internet connection cuts out
Internet connection cuts out
2 weeks ago - last edited 2 weeks ago
Model: Deco BE65 Pro  
Hardware Version:
Firmware Version: 1.2.0 build 20250718 rel 49740

Dear  @David-TP ,

 

There are issues again. Basically what's happening is that the whole network (wired and wifi) works very well untill it cuts out completely. We've had this before and got a new fiber optic modem. We thought that fixed the problem but it didn't. So it's not only the wifi cutting out but the whole network in the whole house. This happens more frequently (but not only) when my daughter is gaming and streaming. When it happens it mostly lasts a few seconds and not more than 1 minute. Please help.

 

Thank you!

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Re:Internet connection cuts out
2 weeks ago

  @Mici 

Hi, nice to see you again.

Have you tested the 1.2.10 firmware here for Deco BE65 Pro:

Deco BE65/BE65 Pro_1.2.10 New Firmware with Enhanced Stability & Interference Resistance

 

Would the main Deco turn red during the disconnection?

Can I also have your ISP? How about the internet connection type(Dynamic IP or PPPoE) under Deco App>More>Internet Connection>IPV4?

 

Wait for your reply.

Best regards.

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