My Tapo C425 was activated with a free trial without manual email entry.
After reset, it cannot initiate pairing.
Please perform a server-side cloud unbind using the device serial number.
SN 2256881A03924
I cannot perform hard reset. Please also note that when removing the device in tapo app, it keeps re appearing - maybe due to cloud bound.
Please ensure the camera has been reset correctly: press and hold the reset button for 10 seconds, the LED indicator will blink red quickly while resetting. Remove the microSD card if any, and try to reset again.
For further assistance, you may click here to Contact Technical Support.
By the way, to protect your personal privacy, please do not post information such as your personal email address or device SN number on public platforms like the community. You can edit your post to remove SN number.
Please ensure the camera has been reset correctly: press and hold the reset button for 10 seconds, the LED indicator will blink red quickly while resetting. Remove the microSD card if any, and try to reset again.
For further assistance, you may click here to Contact Technical Support.
By the way, to protect your personal privacy, please do not post information such as your personal email address or device SN number on public platforms like the community. You can edit your post to remove SN number.
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