Hi  @mayurcools 

Thanks for posting in our business forum.

May I confirm if you are using an IPv6-only Reliance Jio network. Therefore, the camera must support an IPv4 to IPv6 conversion mechanism, such as 464XLAT, to convert IPv4 data streams to IPv6?

Cyborg_7 wrote

  @Hank21 i am not much technical, but the issue is very important as the Jio network in India has good coverage compared to others, Ive even emailed customer support but no response. 

I want the vigi c540 4g camera run on Jio 4G network, any help is appreciated. 

Thanks

Hey @mayurcools  @Cyborg_7 

I want to understand the current situation better and hope you can provide more details.

@mayurcools do you try inserting the Jio 5G card into a regular 4G router or phone to verify whether you can get internet access? Does it require you to choose 464XLAT to get internet service? I would still suggest you try following this troubleshooting guide to see if you can get internet access by modifying the camera's settings. It's quite similar to the settings on a 4G/5G router, so I will send you an FAQ for the 4G/5G router for your reference:

No internet connection when the TP-Link 5G/4G Router is working with a SIM card

@Cyborg_7 if you're using the Jio 4G service, I think you are in a different situation than described by mayurcools. Do make sure you have internet access with that card with a regular 4G router or a phone. You can also refer to the above troubleshooting guide to check the settings first.

Also, please bear in mind that the VIGI C540-4G only supports the standard and frequency mentioned below:

mayurcools wrote

This link works: https://www.tp-link.com/in/support/faq/2842/ by the way, does c540 4g support 464xlat? I didn't find any setting related to it.

@mayurcools 

If there are no such options on the configuration page, it's not supported.