Homeshield Causes More Problems Than It Solves

Homeshield Causes More Problems Than It Solves

Homeshield Causes More Problems Than It Solves
Homeshield Causes More Problems Than It Solves
Yesterday
Tags: #HomeShield #Security
Model: Deco XE75  
Hardware Version:
Firmware Version:

I've finally had it with Home Shield

First it blocked access to my network devices, printers, Nas etc.... 

Adding exceptions took care of that.... But it took a while to figure out out it was this software doing it. 

 

3 days ago I lost all access to my IMAP email accounts.  I host my own email together with my websites on a reputable host.  Everything has worked fine then I just got shut down.  After going round and round with my webhost

And getting nowhere, I checked homeshield and it just decided to call my IMAP and SMTP mail servers as a threat and had to turn off homeshield altogether to get my email back........ I've wasted so much time with this software.... 

Do yourself a favor and give it a miss. 

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#1
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3 Reply
Re:Homeshield Causes More Problems Than It Solves
23 hours ago

  @holsen1 

Hi, can I have the current firmware version of your Deco XE75?

Do you still save the blocking records that "IMAP and SMTP mail servers are a threat"?

It would be highly appreciated if you could refer to this link to submit a Deco App log:

How to submit Deco APP log

 

Thank you very much.

Best regards.

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#2
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Re:Homeshield Causes More Problems Than It Solves
17 hours ago

  @David-TP 

I've sent the log files 

Firmware is 1.4.1 Build 20240722 Rel 60491

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#3
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Re:Homeshield Causes More Problems Than It Solves
20 minutes ago

  @holsen1 

Hi, thank you very much for the App logs.

They've been forwarded to the senior engineer for further analysis.

Can you also share some screenshots that IMAP & SMTP email servers were recognized as a threat by Network security on the Deco App?

 

Wait for your reply.

Best regards.

 

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#4
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