Internet disconnects on Archer BE550
Hi,
I recently bought BE550 and i daily experience internet disconnections which was not case when i earlier used my current Technicolor modem in router/modem combo, disconnections are not related to WiFi as they also occur on cable connection and logs show "Led Controller INFO [23730] Start to run INET_OFF" , disconnections are subminute in length and everything reconnects afterwards. What may be cause of this?
Thanks in advance!
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Hi, thank you very much for the feedback.
If you can consistently reproduce this issue, please save a copy of the whole system log and send an email to the local technical support for further assistance:
https://www.tp-link.com/pl/support/contact-technical-support/#E-mail-Support
(Please update here with the support ticket No. after submitting the email.)
Best regards.
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I had a similar issue! I fixed it with a new LAN cable I bought from Amazon, the one they supplied just wasn't cutting it for some reason, faulty maybe? But try a new LAN cable from modem to router and test.
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@Kumpel Hi, thanks for the detailed info.
Since you’re using the Archer BE550 (V2) and the issue affects both Wi-Fi and wired devices, this points to a WAN/ISP-side disconnect, not a wireless problem.
The log Led Controller INFO – INET_OFF typically means the router detects the internet connection dropped on the WAN port.
Here are a few things to check:
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Bridge Mode – If your Technicolor device is still acting as a router, double NAT or conflicts can cause brief drops. Set the modem to bridge mode if possible.
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WAN Settings – Confirm the correct connection type (DHCP/PPPoE/VLAN) is configured exactly as required by your ISP.
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Replace Ethernet Cable – Try a new cable between modem and BE550.
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Firmware Reset – After firmware updates, a factory reset + manual reconfiguration can resolve stability issues.
If the old combo modem worked fine, the BE550 may be more sensitive to line instability—like a Night & Day Emergency Dentist that immediately reacts when something isn’t perfect 😄
If the issue continues, please confirm:
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ISP type (Fiber/DSL/Cable)
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Whether modem is in bridge mode
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System Log entries right before INET_OFF
That will help narrow it down further.
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Changed all cables when i bought router, brand new ethernet cables for modem->router and router->PC
1. Bridge mode was set from begginging
2. What exact setting do you mean?
3. As I said on top of post
4. Will try that, i was hoping i won't need that after i got everything configured...
Fiber and Bridge, will check factory reset, if it won't help i will send logs.
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