Deco X50 app hangs all the time after last firmware update

Deco X50 app hangs all the time after last firmware update

Deco X50 app hangs all the time after last firmware update
Deco X50 app hangs all the time after last firmware update
Sunday - last edited Yesterday
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.8.0 Build 25102213 Rel. 43970

I have 4 X50 units with the main one running in router mode.  Since the recent firmware update that added the traffic usage stats the Deco app now runs much slower than before and often just hangs and will not open certain pages (most noticeably the VPN client page and advanced settings such as Address Reservation/WAN Port etc will hang for over a minute before displaying or will not display at all).

 

Rebooting sometimes fixes the issue for a few days but the issue comes back.  I don't like rebooting as it takes ages for all of the Deco units to come back online (longer than it should really as routers I had 10 years ago would reboot far quicker than this).

 

Hopefully there can be a fix developed for this (or perhaps a roll back to a firmware version without the traffic stats that worked better?).  I did not really need traffic stats but I do need the management app to be at least as responsive as it was previously and work properly.

 

Hope someone can help as this situation is rapidly becoming unworkable.

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#1
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1 Reply
Re:Deco X50 app hangs all the time after last firmware update
19 hours ago

  @Deanosaurus 

Hi, could you please refer to this link to help me submit the Deco App log:

How to submit Deco APP log

 

Are all satellite Deco X50s connected via WiFi Backhaul?

How many online clients do you have in total?

Can you also add some screenshots of the network map on the Deco App, such as:

Best regards.

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#2
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