Deco drops 5G-Connection almost daily, forced to reset every time

Deco drops 5G-Connection almost daily, forced to reset every time

Deco drops 5G-Connection almost daily, forced to reset every time
Deco drops 5G-Connection almost daily, forced to reset every time
Yesterday
Model: Deco X50-5G  
Hardware Version:
Firmware Version: 1.3.1

Since 2 months now my deco looses the 5G connection out of nowhere. When testing with my phone a second later, I have high 5G-speeds, so that is not the problem. The LED stays red until I reset the deco.

 

I use two decos on totally different locations (othe side of the city) and have switched both for testing:

Deco 1 having the problems on Location A > no problems on Location B

Deco 2 having no problems on Location B > has same problems on Location A

 

So it seems to have something to do with the location. But 5G Connection seems fine, always 2-3 bars and high speeds and low latency when it works. But then suddently the connection is gone, the LED is red. From my perspective, even when the 5G-connection gets instable for a second, the deco should reconnect afterwards...

 

I can't find any error log where I could see an error from the 5G-network.

 

I scheduled nightly reset and that helped to have internet in the morning. But during most days, the connection then drops again. 

 

Has anybody any suggestions?

 

Regards!

  1      
  1      
#1
Options
1 Reply
Re:Deco drops 5G-Connection almost daily, forced to reset every time
8 hours ago

  @Nerolaan 

Hi, welcome to the community.

May I know your mobile ISP?

Later, if the internet dropped out again and Deco turned red, before restarting the Deco, it would be highly appreciated if you could save the following details:

Deco Web Management UI Overview

  • A screenshot of the internet status, such as:

  • A copy of the web UI system log.

You could send the above information to support.forum@tp-link.com.

(Please add the forum ID#860478)

 

Wait for your reply.

Best regards.

  0  
  0  
#2
Options