Terrible sound suppression
Just wandering if anyone else is suffering from incredibly poor sound suppression from the latest update? Surely tapo could let us decide how much suppression we want. The sound was poor before the most recent update but now it's pathetic. My other camera is a C325wb and that isn't much better. I've had these cameras around a couple of years and whilst the picture is reasonable to good, the sound is simply poor at best. We need to be able to set it ourselves. A sliding scale or similar. Please improve the sound or go back to the previous firmware's sound settings. Better still, give us choice.
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This article should help with the issue on your device. Troubleshooting for better audio quality of my Tapo camera
As for the suggestion, I recommend creating a dedicated feature request post for it. This way, other users who are also interested can vote on the post and join the discussion. Our product team regularly reviews feature requests. Topics that are popular and include detailed background information, such as specific use cases, reasons for wanting (or not wanting) a feature, and related scenarios, are typically prioritized for evaluation. Feature Requests
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Thanks for replying. The article is of no use. Unfortunately. I have checked the hardware. I have checked it's configuration. I have not checked the cameras placement environment as nothing has changed other than the firmware has been updated and the sound is awful now, it wasn't before. Concerning the important considerations for audio quality, all was considered over a year ago when the camera was positioned, tested and tested again. So basically I have started this to see if any other user of the same camera feels the same as I do or if it's just my camera that doesn't want to function correctly with this firmware. It will be replaced. Though I'm unsure with what camera to purchase, all things considered. Thank you.
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You're absolutly right,
The last firmware update (one or 2 month ago) was incredibly absurd with the sound's compression
I have 6 cameras since more than 3 years, and the last firmware update, I want to sell and change all my system for anything than Tapo in these conditions and for the first time.
Does anyone in your company take the time to listen what it happens with your latest firmware before publishing it ?
That's absolutly unusable ! the compression (Threshold, Ratio, Attack, Release), is awfull. all these parameters are off limits, that's crazy !
I could not listen anything anymore on my cameras..... and please, don't tell me about the "obstructed camera", "placement", or anything of that kind, I used these camera since 3 years in the same conditions with perfect sound until firmware update.
an absolutly poor sound quality, with an incredibly absurd compression !!!!!!
Please, please....
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Well said Toch! This firmware's sounds is an absolute disgrace. I don't believe for a second it's tested. I have bilateral tinnitus and I can tell in two seconds how bad it is. And my C325WB sound is no better. What a sad situation for such a big company. Instead of believing us and checking/testing the firmware's THEY released they tell us to go over the basics, making out we have made/caused/overlooked/missed the problem. They will need to be replaced if they don't correct this issue. Come on and sort it out!!!!
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