Slow battery charge

Slow battery charge

Slow battery charge
Slow battery charge
3 weeks ago - last edited a week ago
Model: Tapo C410  
Hardware Version:
Firmware Version:

I have had this camera almost a year and I've never had any issues. I really loved how long it took for the battery to drain. I only had to charge it twice before I started having issues. The third time I've tried to charge it was about 10 days ago and it only went up to 75% and then it just seemed to stop. I had to put it back outside because I was going away for a couple of days. It got down to about 35% yesterday so I brought it back in and it's been almost 24 hours that it's been plugged in and it's only at 81%. It was at 76% 12 hours ago. What could be going on here? I was hoping this would last me more than a year.

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#1
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1 Accepted Solution
Re:Slow battery charge -Solution
3 weeks ago - last edited a week ago

  @TMTHAP 

Hello,

 If the battery won’t reach full charge even after long hours, please try the following steps:
    1. Try a different adapter.
    2. Reboot the camera.
    3. Reset the camera: How to Factory Reset Your Tapo Camera: Two Methods
    4. Check for water ingress: if the camera is used outdoors, ensure that the waterproof rubber seal is properly fitted following this instruction: How to connect Tapo Solar Panel to compatible Tapo devices with proper Waterproof Gasket

 

If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps.

 

Best Regards,

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#2
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1 Reply
Re:Slow battery charge -Solution
3 weeks ago - last edited a week ago

  @TMTHAP 

Hello,

 If the battery won’t reach full charge even after long hours, please try the following steps:
    1. Try a different adapter.
    2. Reboot the camera.
    3. Reset the camera: How to Factory Reset Your Tapo Camera: Two Methods
    4. Check for water ingress: if the camera is used outdoors, ensure that the waterproof rubber seal is properly fitted following this instruction: How to connect Tapo Solar Panel to compatible Tapo devices with proper Waterproof Gasket

 

If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps.

 

Best Regards,

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#2
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