Tapo C501GW (EU) not detecting any SIM

Tapo C501GW (EU) not detecting any SIM

Tapo C501GW (EU) not detecting any SIM
Tapo C501GW (EU) not detecting any SIM
3 weeks ago
Model: Tapo C501GW  
Hardware Version: V1
Firmware Version: 1.1.1

Hi,

 

I bought a C501GW and I cannot get a SIM to work in it at all.  I've tried Vodafone (with their security DISABLED) and also now O2, and none of them work when I unplug the LAN cable.

 

It's updated to latest firmware.  I have since found that it's the EU version (it was shipped from Poland via a UK seller) but it looks like it should accept a UK SIM...?  If that's NOT the case, please confirm so that I can demand a refund as it was sold on Amazon UK.

 

Thanks!

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Re:Tapo C501GW (EU) not detecting any SIM
3 weeks ago

  @Rocket5618 

Hi, 
 In this situation, you can refer to the instructions below to troubleshoot.
Troubleshooting guide for Tapo 4G camera

 

If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps.

 

Best Regards,

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