TP-Link CommunityTapo Smart Camerapermanently offline
Tapo Smart Camera

permanently offline

permanently offline

permanently offline
permanently offline
Saturday
Model: Tapo C220  
Hardware Version: V2
Firmware Version:

Good afternoon!! Today, suddenly in Russia, the statuses of the p115 p110 sockets and the c210 c220 cameras stopped being displayed - they are all offline. However, using the RTCP protocol, you can access the camera using its white IP address and view it. Naturally, you can control the cameras and sockets in the LAN where they are located. However, the indicators on both the cameras and the sockets are red. I have tried using different providers. What's strange is that tapo.com ping works, the pings are coming in, but the website doesn't open at all. What could be causing this?

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#1
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2 Reply
Re:permanently offline
Monday

  @tandy1972 

Hello,

Welcome to TP-Link Community.

If all devices appear offline within the same network environment, it is very likely related to the network itself.

We recommend that you check your network environment and perform basic troubleshooting, such as verifying your internet connection and DNS settings.

Please follow these troubleshooting steps to further identify the cause: Tapo/Kasa Camera Not Working: Cannot View Camera Troubleshooting Guide

 

Best Regards,

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#2
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Re:permanently offline
Yesterday

Of course, we understand why this is happening. However, I thought that TP-Link would take action and somehow change the IP pool for TAPO services on Amazon Web Services.

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#3
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