Solution What If Game Controller Doesn't Reconnect to Bluetooth Adapter After Waking from Sleep State?
This Article Applied to:
UB400 / UB4A V2
UB500 / UB5A V1/V2
UB500 Plus V1
UB500 V3
UB600 V1
Phenomenon:
We have received reports that when a Game Controller (such as PSVR2 controllers) is connected via a Bluetooth adapter, it may fail to reconnect to the computer after either the computer or the Game Controller wakes from sleep mode.
Available Solution:
Thank you for your continued patience and support. We are pleased to inform you that our R&D team has released a driver update to address this anomaly. If you have encountered this unexpected behavior, please download and install the latest driver, which should resolve it.
Driver Download Link:
| Driver Version | Operating System |
| 3036.3036.1040_Beta | Windows 10/Windows 11 |
Installation Advice:
It is recommended to manually install the above driver: How to manually install adapters on windows 10 & windows 11
If you encounter other anomalies, please provide more details. This includes, but is not limited to:
1) The specific model and hardware version, and the current adapter driver version.
2) Detailed description of the situation.
Any other convenient troubleshooting steps or suggestions are welcome!!